Privacy Policy

CDX Privacy Policy

CDX was founded in 1991 by late Country Music Hall of Fame Broadcaster Charlie Douglas and national record promotion veteran Paul Lovelace as a delivery system for labels and artists to supply their upcoming singles to all full-time US country stations, satellite providers, syndicators, and programming consultants.

In 1991, CDX clients’ music was distributed via the then new medium of CD. Today, our clients’ singles are digitally distributed via InstaTrack e-blast, integration into our smart phone app, and also included on our regular CD compilation disc.

Our headquarters are located at 421 East Iris Drive, Nashville, TN 37204. We want you to be comfortable doing business with us, so we go to great lengths to protect your privacy and ensure the security of the information you provide us. And we want you to understand and feel comfortable with the information we collect, how we keep it safe and the circumstances under which we might share it.

What information do we collect?

Information you provide– CDX may collect and store any information you provide to our website or phone representatives. For example, we typically keep a record of the information you provide us when you create an account, place an order, email, call or fax us. This helps us process and track your orders for you. It also helps us provide you with a more personalized experience if you shop with us again. We keep track of such things as:

Your name
Your shipping address
Your billing address
Your email address
Your phone number
Your credit card number
We might also collect and store any other information you choose to provide.

You may change your information at any time by clicking the “Sign In” link at the top of our site. We’ll also be happy to change this information for you or remove you from our records if you call Customer Service at 800-663-1921. Or write us at Customer Service, CDX, 421 East Iris Drive, Nashville, TN 37204.

Automatically collected information– To help make doing business with CDX easier, our site automatically collects data about how you use it (which pages you visit, how long you stay, what you buy, etc.). Like many other shopping sites, we gather this information using “cookies.”

A cookie is a small file that our web server sends to your PC when you visit our website. It is stored as a text file on your hard drive so we can access it when you visit us again. Cookies contain information that identifies you to our web site, so you don’t have to reenter the information. This helps us personalize your shopping experience and gives you easy access to your online shopping account. To ensure your privacy, we only access cookies our server places on your PC. Some of our business partners (e.g., LivePerson) also employ cookies on our site. We do not have access to or control over these third-party cookies.

Cookies allow us to optimize your CDX experience, so we suggest that you leave them turned on. However, if you are uncomfortable doing so, the “help” menu on your browser should tell you how to manage or disable cookies.

Information Sharing

We do not sell any customer information or share it with anyone who would use it to market to you. Of course, we do share your shipping information with our product suppliers and shipping companies to facilitate the delivery of your orders.
Our website also shares web use information with web analytics companies that provide support services to us and need the information to do so. We do not authorize these companies to use your information for any other purpose.
Permission to email

From time to time we would like to send you our email newsletter featuring new products, specials and other information we think you might find useful. If you would like to receive these emails, select the “Subscribe” box when you create your account. You may subscribe or unsubscribe at any time by logging in and clicking “Edit Account.”


We use 128-bit Secure Sockets Layering (SSL) to encrypt your credit card information before it goes out over the Internet. SSL technology is the industry standard for secure online transactions. SSL makes ordering from the CDX website as safe as shopping online with any other leading retailer or ordering by phone with your credit card.

Changes to our policy

We reserve the right to modify our privacy statement at any time, so please review it frequently. We will post any changes here, on our homepage and in other appropriate places so you’ll always know what information we collect, how we use it, and under what circumstances we share it. If we make material changes to our policy, we will notify you here, by email or by means of a notice on our homepage.